Client decision follow-through record

Decisions from the April 21 review 2 of 3 complete IRA consolidation waiting 41 days Client-visible

What happened after Anne and Gerald Abernathy made three decisions at the April 21, 2026 review: the service work each decision created, who owns it, where it stands and why one of them is late. Kept by Rebecca Stroud, client service director at Quillfield Wealth Advisors, for the Abernathy household and for Thomas Whitaker, lead adviser. Status as of Tuesday, September 29, 2026. Issued Thursday, October 1, 2026.

Sample template: the firm, people, clients and figures are fictional.

The three decisions and their service work

A decision is not finished when the meeting ends. Each tab below shows one decision, the service work it created, the owner of each piece and where each piece stands.

How a decision moves

Every decision follows the same path. It waits in one of two places, with the household or with a third party such as a custodian, and returns to In progress when the item arrives. A decision that waits more than 14 days gets a written reason and a named owner on this record.

stateDiagram-v2
    state "Waiting on household" as WaitingHousehold
    state "Waiting on third party" as WaitingThirdParty
    state "In progress" as InProgress
    [*] --> Recorded
    Recorded --> Requested : owner named
    Requested --> InProgress : work started
    InProgress --> WaitingHousehold : needs a signature or a document
    InProgress --> WaitingThirdParty : needs a custodian, insurer or provider
    WaitingHousehold --> InProgress : item received
    WaitingThirdParty --> InProgress : item received
    InProgress --> Complete : adviser confirms
    Complete --> [*]

Where the three decisions stand today:

• Raise the monthly distribution: Complete.
• Update beneficiaries on all accounts: Complete.
• Consolidate two IRAs: Waiting on household, with the corrected form to sign.

The count below shows how many of the three decisions are complete.

Live example from the Dashboards app, shown with the Abernathy household's demo data. Block dates move forward each week, so they can differ from the sample dates on this page.

The note below explains the delay in plain terms, in the words Rebecca and Thomas will use at the review.

Live example from the Dashboards app, shown with the Abernathy household's demo data.

A decision is finished when the work is done. If it is late, the reason and the owner belong on the record next to it, where the household can read them.

Next review

Who keeps this record

How to use this template

Keep one record for each review cycle. Enter each decision when the client approves or declines a recommended next step, assign an owner and list the service work it creates. Log any delay against the decision with its reason.

Variable	Meaning	Required
{{household.name}}	Household the record belongs to	Required
{{decision.title}}	Short name of each client decision	Required
{{decision.date}}	Date the decision was made	Required
{{decision.owner}}	Quillfield staff member who owns the follow-through	Required
{{service.work_rows}}	Service work created by the decision, with owner, date and status	Required
{{delay.reason}}	Reason a decision is late, with owner and consequence	Required
{{review.next_date}}	Date of the next review	Optional

If a required value is missing, show Needs review in its place; never guess a status, owner or date. If the service record cannot be read, show Unavailable and do not report a decision as complete.

The live Dashboards blocks on this page show the Abernathy household demo profile. Point each block at your own client's profile, or remove it, before you share the page.