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T04 Peak season promotion launch runbook

Peak season promotion launch runbook

An activewear launch team checking a campaign on laptops and a phone

Internal only Fall launch 2026 Launch review: Sep 10 2 checks open

How Velocity Lane runs Haven Athletics' fall launch across paid search and paid social, from creative lock to the 24 hour delivery review, and who owns each step. Internal runbook, not for the client folder. Covers Sep 1 through Sep 18, 2026.

Launch snapshot
ClientHaven Athletics, activewear
LaunchFall collection, paid search and paid social
Planned activationThu Sep 10, 2026, after the launch review
Account leadMiles Chen
Media leadRhea James
Client approverElena Ross, Growth Lead, Haven Athletics

Sample template: the firm, people, clients and figures are fictional and shown for illustration only.

Launch window

gantt
    title Haven Athletics fall launch 2026
    dateFormat  YYYY-MM-DD
    axisFormat  %b %d
    section Prepare
    Creative and landing pages     :done, prep, 2026-09-01, 8d
    Launch review                  :active, review, 2026-09-10, 1d
    section Launch
    Activation                     :launch, 2026-09-11, 1d
    Delivery and tracking review   :check, 2026-09-12, 1d
    section Handover
    Account handover               :handover, 2026-09-14, 5d

The launch review on Sep 10 is the last point to hold the launch. Activation depends on every check passing that day.

Phase by phase

✓Creative and landing pages, Sep 1 to 9
Launch review, Sep 10
Activation, after all 9 checks pass
24 hour delivery and tracking review
Account handover, by Sep 18

Launch checks, due Sep 10

Launch review gate
✓Campaign structure and budgets set against the approved plan
✓Tracking tags firing on staging and live landing pages
✓Creative approved for every placement
✓Audience lists and exclusions documented
✓Pacing alerts set at the 90 to 110% band
✓Rollback threshold agreed with Elena
✓Naming conventions checked
Mobile landing page QA
Legal copy approval

7 of 9 checks passed at first review. A missing check holds activation; the account lead decides with Elena whether to move the launch or narrow it.

Approvals and owners

WorkstreamOwnerBackupStatus
Campaign build and budgetsRhea James, Media LeadMiles ChenOn track
Mobile landing page QAHaven web teamNot yet namedOpen
Legal copy approvalHaven legal reviewerNot yet namedReviewer not named
Tracking validationRhea JamesMiles ChenOn track
Launch decisionMiles Chen, Account LeadVelocity Lane ops directorOn track

Two checks still open

Mobile landing page QA and legal copy approval were missing at the first review. Owner: Miles Chen to agree with Elena Ross whether to move the launch by one day and to get a legal reviewer named. If neither closes, activation does not go ahead; launching without legal approval is not an option.

Tracking before scale

The August reconciliation showed platforms reporting 17% more conversions than verified orders during the tracking migration. Before activation:

Confirm tags fire on the live landing pages, not only on staging.

Keep the launch inside the approved plan; no scaling until tracking validation is complete.

If the tags cannot be confirmed on Sep 10, hold activation rather than launch uncertain.

24 hour delivery review

What to check
  • Delivery by channel against the weekday plan and the 90 to 110% band.
  • Tracking: platform conversions against orders in the order system, same window.
  • Any landing page or checkout errors reported by the client team.
Who checks it
  • Rhea James checks pacing and tracking by 10:00.
  • Miles Chen reviews with Elena Ross by 11:00.
  • Any red flag triggers a same-day call and, if needed, the agreed rollback threshold.

Rollback plan

If we need to pull the launch mid-flight
  • Tracking broken on a live page: pause the campaigns pointing at that page (Rhea James) and notify Elena Ross within 15 minutes.
  • Pace above the band: apply the capped adjustment agreed in advance, with the rollback threshold, and review the next morning.
  • Copy issue raised by legal: pause the affected ads immediately and swap to the last approved version.
  • Every rollback action is logged in the launch record with time, action and who approved it.

After the launch

Post-launch review agenda
24 hour delivery and tracking review completed
Any rollback during the window documented
Handover plan accepted with the decision history kept
Learnings logged for the next seasonal launch
How to use this template

Duplicate this page for each seasonal launch. Fill the dates, checks and owner table for the specific launch, and keep this page internal; it is not written for the client to read.

VariableMeaningRequired
{{client.name}}Client running the launchRequired
{{launch.window}}Planned activation date and review datesRequired
{{launch.checks}}Launch checks and their status at reviewRequired
{{review.date}}Date of the launch reviewRequired
{{owner.workstream}}Named owner for each workstreamRequired
{{risk.open_checks}}Any open check, with owner and decisionOptional

The live checks and approvals come from the Dashboards app for this client. If a workstream has no named owner by the review, show Needs review in that row rather than assuming coverage.